The Handbook

Introduction

The handbook is the central repository for how we run the company. We welcome feedback—please make a merge request to suggest improvements or add clarifications. Please use issues to ask questions.

History of the handbook

The handbook was started to make sharing information efficient and easy. Future PT Wiradikusuma team members couldn’t see emails about process changes being sent before they joined. The handbook was our way of ensuring that all of our company information was accessible to everyone, regardless of when they joined the team.

Advantages

At PT Wiradikusuma, our handbook is extensive, and keeping it relevant is an important part of everyone’s job. It is a vital part of who we are and how we communicate. We established these processes because we saw these benefits:

  1. Reading is much faster than listening.
  2. Reading is async; you don’t have to interrupt someone or wait for them to become available.
  3. On-boarding is easier if you can find all relevant information spelled out.
  4. Teamwork is easier if you can read how other parts of the company work.
  5. Discussing changes is easier if you can read what the current process is.
  6. Communicating change is easier if you can just point to the diff.
  7. Everyone can contribute to it by proposing a change via a merge request.

One common concern newcomers to the handbook express is that the strict documentation makes the company more rigid. In fact, writing down our current process in the handbook has the effect of empowering contributors to propose change. As a result, this handbook is far from rigid.

Every attempt is made to document guidelines and processes in the handbook. However, it is not possible to document every possible situation or scenario that could potentially occur. Just because something is not yet in the handbook does not mean it is allowed. PT Wiradikusuma will review each team member’s concerns to determine the best outcome and update the handbook accordingly. If you have questions, please discuss them with your manager.

Handbook Interpretation

The handbook is subject to interpretation. We do our best to be clear to minimize confusion and misinterpretation. Don’t hesitate to contact the page’s content owner if you have any questions or need further clarification.

Remember that everything is in draft at PT Wiradikusuma and subject to change; this includes our handbook.